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Customer Service

Backorders

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped.

Product Returns

Only unopened, unused products purchased from our website may be returned. Any products in which the foil seal has been compromised or broken may not be returned. To obtain a credit or refund for an order, please contact us within 7 days of receiving your product via email at info@kalenaturals.com or call us at 1-866-991-4816 to request a Return Merchandise Authorization (RMA) number. Please mail back your product and include your original sales order with your RMA number clearly marked.

Mail returns to:

Kale Naturals, L.L.C.

Return Dept.

731 Eight Twenty Blvd

Suite 100

Fort Worth, TX 76106